Security Control Centre Operative

Role overview

Control centre duties

• Monitor alarms and CCTV against procedures and documentation, ensuring site systems operate correctly.
• Triage incident reports so the correct response is initiated and auditable; support operational sites during security system outages.
• Activate disaster recovery plans, manage the control-centre working environment, and support system health checks and data or subject access requests.
• Coordinate contractors for maintenance requests and defect management, and help maintain control-centre functionality.
• Contribute to continuous improvement and security-related projects, including control-centre and system upgrades.
• Manage ID cards and access requirements, and step up to support the Supervisor when required.

Essential criteria and clearance

• Operational experience in a similar SCC, AMC, ARC, or SOC role.
• Knowledge and experience using CCTV, alarms, access control, and other security systems to monitor and respond to alarms.
• Thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
• Be analytical, decisive, self-motivated, committed, organised, and take ownership of actions.
• Active Counter Terrorism Check clearance or willingness and eligibility to undergo the required vetting before starting.

Hours and shifts

• The role is listed as 38.5 hours per week, working four 12-hour night shifts followed by four days off.

Location

• The role is based at Kemble Court, Reading.

Pay and benefits

• Pay is listed as £33,200–£44,000 per annum depending on experience and skills.
• Benefits include 24 days of annual leave, rising to 28 with service, plus bank holidays, and a contributory pension.
• The posting also lists annual personal medical assessments, performance-related pay, and a wider benefits scheme.