Senior Transformation Manager

Role overview

Key responsibilities

• Lead complex transformation programmes from definition through delivery and embedding.
• Turn strategy into practical programme plans and measurable outcomes.
• Establish governance, delivery controls and success measures.
• Monitor progress, identify risks and issues, and take action to keep programmes on track.
• Manage dependencies and align delivery with the wider portfolio.
• Report delivery status and engage, inform and appropriately challenge sponsors and senior stakeholders.
• Lead and motivate matrix and virtual teams through sustained change.
• Support cultural and behavioural change so improvements last.
• Work across operational, technical, digital, data and business teams.
• Communicate complex information clearly to varied audiences.
• Apply programme-management and transformation methods practically.

Essential experience and skills

• Experience leading complex transformation, change, business-improvement or operational-improvement programmes.
• Programme-management capability covering governance, planning, risk, issue resolution and benefits delivery.
• Experience with programmes of significant scale, complexity and organisational impact.
• Experience leading extended programme lifecycles and maintaining momentum as priorities change.
• Ability to provide clarity and direction in ambiguous or fast-moving environments.
• Experience using performance data and insight to support decisions.
• Strong stakeholder management and experience engaging senior leaders.
• Experience leading matrix teams and embedding organisational, cultural or behavioural change.
• Ability to translate strategy into measurable delivery plans.
• Excellent communication and good digital and data literacy.

Additional experience welcomed

• Experience in utilities, infrastructure or another regulated industry; consulting or professional services experience.
• Experience with large-scale operational turnaround, efficiency, technology-enabled, digital or data transformation programmes.
• Knowledge of asset-management systems, asset data, asset hierarchies, asset-management principles or operational data environments.
• Knowledge of SCADA systems and their use in operational environments.
• Experience working with data analysts or data-led delivery teams; practical data-analysis experience.

Location and working pattern

• Hybrid base in Reading and home.
• Full-time working pattern.
• Required to work from the Reading office around two days per week and travel to other Thames Water locations, including London, when required.
• Ability to travel across the Thames Water catchment area is required.

Compensation

• Salary is £66,590–£76,000 per annum, dependent on experience.

Benefits

• Benefits include annual leave, car allowance, performance-related pay, pension, private medical healthcare and other wellbeing and financial benefits.