Senior Technical Lead

Role overview

Delivery and technical leadership

• Own assigned work packages end to end, deliver safely and on schedule, manage risks, and provide accurate status to the Delivery Manager.
• Assign work based on engineer competency and readiness; monitor progress, remove blockers, and maintain governance.
• Align execution with customer project timelines and represent the team in customer governance meetings.
• Review methods of procedure, rollback plans, and risk assessments; guide planning, execution, rollback, and issue resolution.
• Lead complex interventions, critical incidents, and root cause analysis; coach engineers on technical practices.

Standardization, automation, and quality

• Drive adoption of delivery frameworks, templates, checklists, readiness criteria, and acceptance standards.
• Turn lessons learned into updated standards and preventive controls; share practice-level improvement proposals.
• Identify manual, repetitive work for automation, including health checks, validations, configuration, and reporting.
• Track efficiency measures such as effort, cycle time, and first-time-right results; reuse and contribute automation assets.
• Review documentation, implementation plans, and reports to ensure quality and improve first-time-right execution.

Team and operational leadership

• Support hiring, onboarding, mentoring, capability development, and team members' professional growth.
• Conduct regular one-to-ones; manage shift planning, resource utilization, and fatigue for 24x7 operations.
• Maintain operational standards for readiness, network health checks, executor-observer compliance, information security, and timely escalation.
• Promote ownership, collaboration, continuous learning, certification, knowledge sharing, and a high-performance team culture.

Required skills and experience

• The description requests 8–15 years in telecom delivery, network operations, managed services, or deployment.
• Strong hands-on telecom network operations knowledge and practice depth in at least one of IPTEL, Packet Core, SDM, or CSP.
• Experience in live network execution, change and incident management, risk assessment, root cause analysis, network implementation, integration, and project delivery.
• Working knowledge of Linux and scripting or automation tools such as Python, Shell, or Ansible.
• Leadership, customer communication, stakeholder management, coaching, planning, prioritization, and delivery governance skills.
• Qualifications listed include BE, BTech, or MCA.

Preferred experience

• Core, IP, or Cloud experience is preferred.
• Nokia delivery organization experience, quantified automation improvements, and relevant Nokia, ITIL, PMP, Kubernetes CKA, or equivalent certifications are preferred.

Performance measures