Senior Support Analyst (India) (m/f/d)
Role Overview
The role is a Senior Support Analyst position supporting Openlink Endur.
The position supports Endur users and production operations across front office, middle office, back office, and logistics.
Key Skills for This Role
Full Job Posting
Role Overview
The role is a Senior Support Analyst position supporting Openlink Endur.
The position supports Endur users and production operations across front office, middle office, back office, and logistics.
Key Responsibilities
- Provide L2/L3 production support for Openlink Endur across FO, MO, BO, and Logistics.
- Troubleshoot complex incidents using SQL, application logs, and root-cause analysis.
- Perform daily health checks, EOD monitoring, and control report validation.
- Identify recurring issues, raise problem records, and implement sustainable fixes.
- Support UAT, regression testing, and production releases.
- Maintain SOPs, knowledge articles, and troubleshooting runbooks.
- Act as an Endur SME for business users and provide support during extended hours.
Required Skills
- 4–7+ years of Endur production support experience.
- Strong SQL and log analysis skills.
- Good understanding of trade lifecycle and EOD processes.
- Experience with physical and/or financial commodity trading.
- Knowledge of ITIL Incident, Problem, and Change Management.
- Strong communication and stakeholder management skills.
Good to Have
- Exposure to OpenJVS or OpenComponents and ability to review custom code.
- Knowledge of Endur interfaces with Risk, Finance, and Data Warehouse systems.
- Experience in a follow-the-sun support model.
Source Location
- The source identifies the role as Senior Support Analyst (India) in Abu Dhabi, United Arab Emirates.
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