Senior Fan ID Database Manager

Position - Senior Fan ID Database Manager

Job Purpose

Key Responsibilities

• Lead the design, implementation, administration, and maintenance of Fan ID database environments.
• Ensure database availability, performance, scalability, and security throughout all event phases.
• Manage data migration, synchronization, validation, cleansing, and quality assurance processes.
• Oversee integration and data exchange between Fan ID, ticketing, accreditation, access control, and other event systems.
• Develop and implement database governance, backup, recovery, retention, and disaster recovery procedures.
• Monitor database performance and proactively identify and resolve issues.
• Ensure compliance with data protection, cybersecurity, privacy, and information security requirements.
• Coordinate with technology providers, government stakeholders, system integrators, and relevant project teams.
• Support testing activities including system integration testing (SIT), user acceptance testing (UAT), and operational readiness exercises.
• Develop reporting frameworks, dashboards, and data monitoring tools.
• Manage database incidents, troubleshooting activities, and technical escalations.
• Prepare technical documentation, operational procedures, risk assessments, and post-event reports.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Database Administration, or a related field.
• Minimum 7 years of experience in database administration, database management, enterprise systems, or large-scale technology environments.
• Strong experience with SQL Server, Oracle, PostgreSQL, MySQL, or equivalent enterprise database platforms.
• Experience managing large volumes of sensitive personal data and mission-critical systems.
• Strong knowledge of database security, backup and recovery, replication, performance tuning, and disaster recovery.
• Experience working with system integrations, APIs, and data exchange platforms.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Fluent in English; additional languages are an advantage.

Preferred Experience

• Experience supporting major international events, sporting events, exhibitions, festivals, government programs, or other large-scale public initiatives.
• Experience supporting Fan ID, digital identity, accreditation, ticketing, access management, or large-scale customer registration systems.
• Experience working with government digital identity platforms and high-volume customer databases.
• Relevant certifications such as Oracle Database, Microsoft SQL Server, AWS, Azure, or equivalent are highly desirable.