Senior Cloud Ops Engineer
Key Skills for This Role
Full Job Posting
Responsibilities
- Design and develop infrastructure solutions to support business functions, processes, and applications
- Maintain and build infrastructure to standards, performing updates and upgrades to environments, tools and scripts
- Monitor and acknowledge alerts and provide root cause analysis
- Develop, evaluate, and make recommendations for alternative infrastructure solutions.
- Implement and manage AWS infrastructure using tools like Terraform, CloudFormation, or other IaC tools.
- Leverage AWS services such as EC2, VPC, ALB/NLB, Route53, S3, Lambda, Systems Manager, Step Functions, and Image Builder for scalable, repeatable environments.
- Create and maintain CI/CD pipelines (e.g., GitHub Actions) to automate testing, deployment, and rollback processes.
- Understand the nuances of single-tenant SaaS applications, including tenant isolation, customer-specific configurations, and version control.
- Work closely with product and engineering teams to plan deployments, manage upgrades, and ensure consistency across multiple customer instances.
- Work with teams to ensure minimal downtime and swift recovery from deployment issues.
- Works with managers and directors to implement tactical solutions to ensure continuity of operations are maintained and recurring problems are prevented or eliminated
- Advanced troubleshooting and problem skills to solve complex issues with or without documented
- Collaborate with cross-functional teams to develop tools and processes that improve deployment reliability and velocity.
- Perform root-cause analysis on production incidents and implement preventive measures.
Qualifications
- Bachelor’s degree preferred, or equivalent, in area of specialty
- 6-8 years’ experience in the field or related area
- Ability to guide a team of admins through a project to completion and directs work of others
- Ability to identify, develop & document business requirements, technical requirements and functional designs
- Administer AWS infrastructure including Virtual Private Cloud (VPC), Elastic Compute Cloud (EC2), SC, Identity Access Management (IAM), Elastic Block Store (EBS), Security Groups, Auto Scaling, and Relational Database Service (RDS)
- Establish federated identity solutions between on-premises and commercial clouds
- Develop and maintain standards for operations of core AWS components
- Provide analytics to leadership related to costs/capacity/administration ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.
- Demonstrated experience using Terraform, CloudFormation, or other IaC tools to provision and manage cloud infrastructure.
- Familiarity with Git, GitHub Actions, or similar CI/CD platforms.
- Knowledge of best practices for branching, testing, and release management.
- Experience with monitoring and alerting tools like CloudWatch, Datadog, or similar.
- Passion for defining best practices, coding standards, and design patterns.
- Must be able to make or recommend quick decisions
- Must be able to absorb new technologies and implement them quickly and thoroughly
- Ability to work well with a cross-functional, geographically dispersed team and customer base
- Strong verbal and written communications skills and ability to lead effectively across organizations
- Must be able to prioritize large lists of tasks effectively
- Relies on experience and judgement to plan and accomplish goals
About Tyler Technologies
Software and services for the public sector.
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