Renewals Advisor

Role purpose

Renewal portfolio and partner support

• Manages an assigned B2B renewal portfolio from pre-renewal engagement to completion.
• Contacts partners before licence expiry to confirm renewal intent, requirements, documentation, timelines, and payment readiness.
• Maintains a cadence for upcoming, due, and overdue accounts, prioritized by expiry, value, probability, and risk.
• Meets monthly renewal revenue, retention, conversion, and closure targets.
• Meets partners face-to-face and virtually to review pipelines, high-value accounts, at-risk clients, and upcoming expiries.
• Acts as the primary point of contact for renewal enquiries, escalations, and support.
• Provides guidance on pricing, documentation, licence requirements, business activities, visa dependencies, penalties, and policy changes.

Resolution, coordination, and growth

• Identifies and resolves blockers such as pricing concerns, documentation gaps, compliance matters, service issues, inactivity, and cancellation intent.
• Handles objections consultatively and escalates high-risk or time-sensitive cases to the Renewals Manager.
• Coordinates with Compliance, Client Servicing, Finance, Operations, and other teams to process applications accurately and efficiently.
• Supports licence amendments, visa-related requirements, establishment-card requirements, and other services affecting renewals.
• Trains partners and their employees on renewal processes, timelines, documents, portal usage, and retention practices.
• Maintains complete renewal records in Zoho and produces reports on pipeline, closed renewals, retention, cancellations, expiries, at-risk accounts, partner performance, and forecasts.
• Analyzes cancellation and non-renewal reasons and shares improvement feedback with the Renewals Manager.
• Identifies cross-sell and value-add opportunities while keeping client retention as the primary focus.

Qualifications and experience

• 2–4 years of experience in B2B renewals, account management, customer success, relationship management, or sales.
• Experience in UAE business setup, free zone, licensing, or commercial services is mandatory.
• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proficiency with CRM tools; Zoho is preferred.
• Able to manage high-volume renewal portfolios and prioritize by expiry, value, risk, and likelihood to close.