Client Experience Executive
Role Overview
Support prospects, applicants, channel partners, and clients throughout their journey.
Understand client requirements, resolve queries and transactions, and provide a smooth experience through closure.
Key Skills for This Role
Full Job Posting
Role overview
Support prospects, applicants, channel partners, and clients throughout their journey.
Understand client requirements, resolve queries and transactions, and provide a smooth experience through closure.
Key responsibilities
- Act as a key contact and provide clear guidance after listening to client concerns and understanding requirements.
- Own requests from initial enquiry through resolution; coordinate with internal teams and external stakeholders for accurate, timely outcomes.
- Handle escalations in line with company policies and procedures.
- Maintain records of client interactions, requests, and resolutions on relevant systems.
- Support operational and administrative activities and contribute to service-delivery improvements.
Requirements
- Bachelor’s degree or equivalent qualification.
- At least three years of relevant client experience, customer service, operations, or similar experience.
- Experience with operational systems such as ERP platforms, Zoho, and Microsoft Office.
- Excellent verbal and written English; native Arabic speaker.
- Strong problem-solving, attention to detail, request management, ownership, and follow-through.
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