Regional Service Manager
Role Overview
Lead and manage after-sales business and service operations for assigned overseas regions and markets.
Drive dealer development, service capability, customer satisfaction, parts and service revenue, warranty and quality control, and regional strategy execution.
Key Skills for This Role
Full Job Posting
About BYD
BYD is a high-tech multinational based in Shenzhen, China, operating in IT, automotive, new energy, and rail transit.
The company describes its purpose as building a zero-emission future and is dedicated to building a zero-emission ecosystem.
Position Objective
Lead and manage after-sales business and service operations for assigned overseas regions and markets.
Drive dealer development, service capability, customer satisfaction, parts and service revenue, warranty and quality control, and regional strategy execution.
Key Objectives
- Develop regional after-sales strategies and business plans aligned with global and headquarters targets.
- Develop dealer networks through appointments, audits, training, performance evaluation, and improvement.
- Build service capability through training, standardized service processes, and tools and equipment promotion.
- Manage warranty policy, claim audits, quality feedback, and field-issue tracking and closure.
- Improve CSI/NPS and handle critical and escalated customer complaints.
- Manage service campaigns, recalls, technical support, and operational compliance.
- Collect market and competitor information and share feedback with headquarters.
- Coordinate with product, logistics, quality, and finance teams to improve operational efficiency.
Qualifications
- Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, Business Management, or a related field.
- At least 5 years of automotive OEM after-sales experience; overseas market, export, or international experience is preferred.
- Deep understanding of dealer service management, warranty, technical support, parts supply, service training, and CSI.
- Proven overseas regional management, dealer development, and performance-improvement experience.
- Business acumen, KPI-driven approach, project management, and problem-solving skills.
- Fluent written and spoken English; Arabic is a plus.
- Willing to take long-term overseas assignments or frequent overseas business travel and adapt to cross-cultural work.
- Strong communication, negotiation, presentation, and cross-team collaboration skills.
- MS Office proficiency required; automotive DMS or after-sales systems experience preferred.
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