Quality Assurance Maintenance Manager

Develop, apply and maintain quality requirements, standards and methods for the inspection of mechanical and common areas within properties.

Plan and conduct inspections/audits to ensure properties meet contractual standards and Quality Control standards. Communicate issues, findings and deficiencies identified during the inspection and provide recommendations to management relating to process improvements. Serve as the primary Quality Assurance resource for problem identification, investigation, resolution, loss reporting and continuous improvement.

Document data and prepare inspection reports to management on quality assurance activities, issues, trends, and losses.

Participate in miscellaneous projects including quality audits and design development projects. Provide input and recommendations as necessary.

Partner with onsite teams to provide guidance and oversight for all maintenance operations, ensuring programs, processes, and initiatives align with organizational goals and regulatory or code requirements.

Partner with onsite teams to establish and use preventative maintenance programs, driving consistency and adherence to established safety protocols across all properties.

Partner with operations leaders to organize meetings with maintenance managers regularly to share best practices, reinforce standards, and confirm execution of initiatives.

Influence, coach, and support maintenance teams across the region to strengthen performance, develop capabilities, and advance a culture of safety and continuous improvement.

Act as a partner to onsite teams and leadership, providing expert guidance on maintenance optimization, cost efficiency, asset reliability, and operational risk mitigation.

Serve on safety committees and lead or support initiatives that ensure maintenance practices meet or exceed all safety expectations.

Conduct business at all times with the highest standards of personal, professional and ethical conduct.

Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

Ensure all safety precautions are followed while performing the work.

Follow all policies and Standard Operating Procedures as instructed by Management.

Perform any range of special projects, tasks and other related duties as assigned.

Excellent organization, planning, motivation, leadership, and interpersonal skills

Critical thinking, complex problem solving, judgment and decision making ability

Excellent customer service skills and strong working knowledge of customer service principles and practices

Excellent verbal and written communication skills and ability to communicate effectively with all staff levels

Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills

Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Strong proficiency researching the Internet.

Excellent presentation skills

Excellent analytical skills

Ability to work with sensitive or confidential information

Ability to prioritize work, meet deadlines and work well under pressure

Ability to work well in a team environment as well as independently, be self-driven and have the ability to plan and prioritize business opportunities

Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments

Experience describing and documenting project or client requirements