Procurement Manager – Contract Management & Outsourced Services

Role purpose

Procurement and tender management

• Lead end-to-end sourcing strategies and oversee RFQs, RFPs, tender documentation, supplier clarifications, due diligence, and tender evaluations.
• Evaluate cost, service quality, delivery capability, and risk; negotiate supplier pricing, payment terms, service levels, and risk allocation.
• Ensure compliance with company policy and delegated authority; use market intelligence and supplier benchmarking.

Contract management

• Lead service contract and Statement of Work development with Legal and Operations; maintain registers, renewal schedules, and supplier documentation.
• Monitor milestones, deliverables, expiry dates, and obligations; negotiate amendments, extensions, and renewals within approved authority.
• Ensure contracts define scope, SLAs, KPIs, pricing, change control, and exit terms; maintain accurate records and monitor supplier compliance.

Supplier and commercial management

• Own strategic supplier relationships and maintain suitable alternative providers; monitor performance against KPIs and SLAs.
• Lead supplier reviews, agree improvement actions, resolve escalated issues, disputes, and service failures, and pursue sustainable savings without reducing agreed quality.
• Oversee invoice validation against contracted rates and accepted deliverables; develop supplier improvement plans when performance falls below agreed KPIs.

Performance and governance

• Develop supplier scorecards and report validated savings, contract performance, and commercial growth contributions.
• Prepare dashboards covering spend, risk, renewals, and opportunities; enforce governance, ethical sourcing, and conflict-of-interest controls.
• Lead procurement audit responses and corrective actions; manage commercial risks and escalate commitments outside delegated authority.

Client relationships and team leadership

• Lead client meetings, understand needs, resolve issues, build trust, and present proposals and value cases to senior decision-makers.
• Identify and qualify upselling and cross-selling opportunities; negotiate client pricing, renewals, and scope changes within approved limits.
• Confirm delivery capacity and margins before commitments, document handovers, and maintain the opportunity pipeline to support conversion and retention.
• Coordinate Finance approvals, budgets, purchase orders, and Legal reviews; set team priorities, delegate work, and coach procurement staff.

Qualifications and experience

• Bachelor’s degree in Procurement, Supply Chain, Business, or a related discipline, or an equivalent recognized qualification.
• CIPS/MCIPS or an equivalent recognized procurement credential is preferred.
• 7–10 years of relevant procurement, sourcing, or contract management experience, including at least 3 years leading teams or complex commercial portfolios.
• Client-facing outsourced or professional services experience with evidence of negotiations, renewals, and upselling/cross-selling is required.
• International client and supplier experience is preferred; UAE/GCC market experience is advantageous.

Knowledge and skills

• Confident client engagement, executive presentations, relationship management, consultative selling, and service opportunity development.
• Strong written and spoken business English for proposals and commercial negotiations.
• Commercial judgment in pricing, margins, total cost, and contract risk allocation; strong analytical, leadership, stakeholder, and ethical judgment.
• Strategic sourcing, tender evaluation, contract management, and supplier SLA/KPI management.
• Proficiency with procurement ERP systems such as Dynamics 365, SAP, or Oracle, and reporting tools.