Operations Support Executive
Role Overview
Coordinates customers, partners, and service crews to keep home-service jobs running smoothly and completed on time.
The role focuses on anticipating and solving operational problems, not simply passing messages.
Key Skills for This Role
Full Job Posting
Role overview
Coordinates customers, partners, and service crews to keep home-service jobs running smoothly and completed on time.
The role focuses on anticipating and solving operational problems, not simply passing messages.
Responsibilities
- Keep customers, partners, and crews aligned.
- Help partners and crews improve daily operations and fulfil jobs on time.
- Reduce fulfilment errors and improve completion rates.
- Lead partner- and crew-level initiatives, such as document updates and collecting uniform and van information.
Must-haves
- At least 3 years of customer support experience; operations-heavy business experience is preferred.
- Fluent in English and Hindi or Urdu, with spoken English at B2 level or above.
- Based in the UAE; attend office training for the first five days and then work from the office at least once weekly.
- Comfortable using spreadsheets and a CRM for daily operations.
- Available to work six days per week.
Additional skills
- Arabic is a nice-to-have to support Arabic-speaking customers.
Working arrangement
- Full-time hybrid role in the United Arab Emirates, six days per week.
- The first five days of training are in the office; afterward, work from the office at least once a week and from home the rest of the time.
What the employer offers
- Full training on operations, tools, and processes.
- Employment, visa sponsorship, and medical insurance handled by the Justlife Partner entity.
Schedule
- Six working days per week.
Interview process
- The process includes CV screening, a 30-minute initial communication round, a 30-minute operations scenario round, and a 30-minute hiring manager round.
About Justlife
Justlife provides home and personal services across the GCC and describes itself as a scaling technology company.
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