Category Manager - Salon and Spa

Category Manager, Salon & Spa at Home

You'll love this role if you…

• Want to know why a number moved before deciding what to do about it.
• Would rather ship a change and measure it than polish a deck.
• Care how a service actually feels for the customer, and go talk to operations and professionals to find out.
• Enjoy getting teams who don't report to you moving in the same direction.
• Want to be measured on whether customers come back, not just on this month's bookings.

What you'll own

• Drive repeat booking rate by shaping the assortment, availability, and quality that decide whether a customer books again.
• Grow the category: bookings, GMV, customer frequency, and contribution margin across all four sub-categories.
• Build the service range: spot gaps, launch new services and packages, and fix underperformers using demand, competitor, and performance data.
• Match supply to demand with Operations, balancing professional capacity and skills by service, location, day, and time.
• Close quality gaps with Quality and Operations, covering complaints, service failures, and training gaps, and own the commercial impact of quality decisions.
• Price and promote with discipline: judge pricing, bundles, and offers on incremental demand, discount cost, and profitability.
• Run the weekly category rhythm: pick the few issues that matter most and drive them with clear owners, deadlines, and measurable outcomes.
• Partner across teams: CRM, Marketing, and Product on discovery, conversion, and cross-sell, plus Finance and commercial partners on launches.

What tells us you're the one

• You've measurably grown a category or commercial line. Tell us the initiative you led and the number that moved.
• You can find the cause behind a metric, size the opportunity, and make a call with imperfect information, then explain the chain from change to customer result.
• You have 5+ years in category management, vendor management, or commercial roles, though results matter more than years.
• You understand unit economics (pricing, promotions, acquisition, retention, margin), because every offer here has a real cost.
• You've taken initiatives from proposal through launch and performance review, including knowing when to change course or stop.
• You're comfortable working alongside frontline operations and turning customer feedback into better service.
• You communicate clearly and influence without formal authority, with ownership, pace, and attention to detail.
• Beauty, wellness, home services, or on-demand marketplace experience is a plus, but strong consumer category experience elsewhere is equally welcome.

Why Justlife

• You'll join a people-first company scaling fast across 10 cities, 200+ full-time team members, 6K+ service professionals, and a real culture of ownership and care.
• We invest in your growth with mentorship, coaching, internal and external training, fast-track career paths, and a fair, objective performance system.
• We also take care of the everyday; flexible, hybrid working, an extra day off on your birthday, free Justlife credits to enjoy our own services, recognition through our JustHeroes program, and a referral bonus when you bring in great people.

How we hire

• A first conversation with our People & Culture team, an interview with BD/healthcare leadership, a case or deal-scenario discussion, and a final conversation.
• We move quickly and keep you informed at every step.

Everyone's welcome