Account Executive - Home Cleaning

Role overview

Account and operational performance

• Improve cancellation and reschedule rates, absence rates, on-time delivery, and promise fulfilment across assigned partner operations.
• Visit worksites and accommodations, check vans, identify root causes in real time, and close operational issues.
• Act as the on-ground contact for cleaners, drivers, and partner-company management.
• Implement retraining, vacation planning, accommodation upgrades, transportation logistics, and quality plans on schedule.

Workforce and improvement

• Oversee onboarding, training, retraining, and deployment of cleaners and drivers; step in when quality or deployment gaps appear.
• Track daily metrics and fix issues involving shift scheduling, accommodation, vehicle maintenance, and absence patterns.
• Build a regular working cadence with partner counterparts to shorten resolution time and improve collaboration.
• May take on additional partners or a larger account as reliability and impact are demonstrated.

Experience and qualifications

• Measurably improved operational metrics across a blue-collar workforce of 20 or more people.
• Experience managing a third-party vendor or workforce not directly employed by the candidate.
• Two to four years of field-heavy operations experience; results matter more than years, but on-ground operations experience is needed.
• Able to read operational data, spot trends, ask diagnostic questions, and investigate issues on the ground.
• Fluent English with working proficiency is required.
• A UAE driving licence is a plus; prior UAE experience in home services, facilities management, or last-mile delivery is an advantage.

Work style

• The role is ground-oriented and involves visiting accommodations, checking vehicles, and working directly with frontline teams and partner management.

Growth and benefits

• Potential growth to larger or multiple accounts, leading a team, or a city or operations lead role as the company scales.
• Perks include a birthday day off, free Justlife credits, referral bonuses, and team experiences.
• Relocation support is available for international candidates.