Category Manager

Role overview

What you'll own

• Grow bookings, GMV, customer frequency, and contribution margin across multiple categories.
• Identify assortment gaps, launch services and packages, and improve offerings using demand, competitor insights, and performance.
• Partner with CRM, Marketing, and Product to improve discovery, conversion, repeat booking, cross-sell, and customer lifetime value.
• Align professional capacity and skills with demand by service, location, day, and time.
• Address customer complaints, service failures, training gaps, and inconsistent outcomes with Quality and Operations.
• Design and assess pricing, bundles, and offers against incremental demand, discount cost, and profitability.
• Review category performance weekly and drive measurable actions with owners and deadlines.
• Lead launches and improvements across Operations, Quality, Product, Marketing, Finance, and commercial partners.

What tells us you're the one

• Demonstrated measurable growth of a category or commercial line.
• Can diagnose metrics, size opportunities, decide with imperfect information, and connect actions to customer outcomes.
• At least 5 years in category management, vendor/P&L management, or commercial roles, with results valued over years.
• Understands unit economics including pricing, promotions, acquisition, retention, and margin.
• Has taken initiatives from proposal through launch and review, including knowing when to change course or stop.
• Comfortable working with frontline operations and turning customer feedback into service improvements.
• Communicates clearly, influences without formal authority, and demonstrates ownership, pace, and attention to detail.
• On-demand, marketplace, e-commerce, retail, or FMCG experience is a plus; consumer-category experience in any industry is welcome.

About JUSTLIFE