Operations Coordinator

Department: Light Rail Transit Business Management (20001224) - Head & Staff - LRT Business Management (30000397)

Salary Information: $115,570.00 - $144,526.20

Employment Type: Temporary (up to 12-months) Hybrid

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Looking for a new and exciting career opportunity?

We're hiring an Operations Coordinator (Temporary Position) to join our Light Rail Transit (LRT) Business Management Department.

In this temporary role, you will lead and support a variety of multidisciplinary projects, strategic initiatives, and operational assignments that help drive the success of our LRT operations.

You will collaborate with a wide range of internal partners and engage with public and political stakeholders, playing a key role in advancing departmental priorities and organizational goals.

The successful candidate will bring strong project management, organizational, and relationship-building skills to coordinate competing priorities, support complex initiatives, and help ensure business objectives are achieved effectively and efficiently.

This is a great chance to be part of a dedicated team.

Come grow with us and make an impact.

• Develop, collect, analyze and report on Key Performance Indicators (KPI) and other metrics, qualitatively and quantitatively to support the Light Rail Transit (LRT) Program.
• Ensure contractual requirements are met by interacting with internal TTC departments to resolve issues or non-conformances, and continually improve the TTC’s processes and reporting.
• Lead and facilitate the development and update of the LRT Rule Book for Eglington Crosstown and Finch West (Lines 5 and 6).
• Lead the development of rules and procedures for future LRT expansion projects to ensure consistency within the LRT mode.
• Lead the development of business cases for new rules, rule changes and variances to support LRT business needs. This includes extensive analysis and multi-stakeholder consultations.
• Manage updates and new developments as required to ensure consistency amongst relevant departments supporting the LRT Program.
• Interface with Transit Control and monitor Project Co. Maintenance Management System to ensure operational issues are being addressed in a timely manner.
• Manage, monitor and review all Customer Service Communications (CSC) related to LRT Operations, while working collaboratively with respective stakeholders to close out CSCs in a timely manner.
• Supports Rules Compliance Program as it relates to LRT audits, data analysis, reporting and implementation of corrective actions to ensure inclusion into LRT QMS Program.
• Preparing written analyses, reports, and other related documents regarding the reviews of designs from a system operating perspective.
• Assist with the implementation of Corporate and departmental safety programs by reviewing all incidents, identifying hazards, conducting interviews, ensuring consistency amongst departments.
• Monitor training requirements of departments supporting LRT Operations to ensure compliance to Operating Agreement.

Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment.

Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create, document, and manage information and records
• Plan and organize activities / projects to meet section and organi