Transportation Workforce Manager

Role overview

Workforce planning and analysis

• Forecast workforce requirements and develop staffing plans for service delivery.
• Monitor hiring, attrition, retirements, absenteeism, training capacity, and operator availability.
• Develop workforce models and recommendations for operational and financial planning.
• Align staffing levels with service requirements and approved workforce and budget targets.
• Maintain workforce data integrity and reporting accuracy.

Tools, reporting, and improvement

• Design, maintain, and enhance workforce tracking, forecasting, reporting tools, KPIs, and performance measures.
• Provide analyses, forecasts, risk assessments, and recommendations to leadership and stakeholders.
• Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans.
• Lead planning projects, feasibility studies, and continuous improvement initiatives; research workforce planning practices.

Partnerships and representation

• Partner with Talent Management, Operations Training Centre, Finance, Service Planning, Vehicle Maintenance, and Transportation teams.
• Serve as a subject matter expert in operator recruitment, training, deployment, and retention planning.
• Liaise with stakeholders and represent TTC at meetings, committees, and conferences; support special projects as assigned.

Service and accessibility

• Participate in the TTC Customer Service Ambassador Program.
• Treat passengers and employees with dignity and respect and address accommodation needs for people with disabilities within the role's responsibility.

Qualifications and skills

• Completion of a university degree.
• Apply analytical skills, gather information, and conduct research.
• Communicate effectively through various media and demonstrate knowledge of the industry or sector.
• Understand the organization's fiscal environment and use office technology, software, and applications.

Schedule and employment

• Regular employment, identified as hybrid.
• Weekly hours are 35; the stated off days are Saturday and Sunday, with a day shift.

Salary

• The posting lists a salary range of $115,570.00–$144,526.20 without stating a pay cadence.