Membership Hostess

Role overview

Member and guest service

• Welcome members, guests, and visitors; maintain a professional presence and support smooth arrivals and departures.
• Assist with enquiries, requests, bookings, reservations, and information about club facilities, services, programmes, and events.
• Build relationships, anticipate needs, and handle feedback or concerns professionally, escalating when required.
• Support onboarding and introduce new members to club facilities and benefits.
• Assist with member communications, invitations, event confirmations, and follow-ups.

Club operations and events

• Coordinate with front-of-house, hospitality, equestrian, events, and operations teams.
• Assist with member-only events, activities, social gatherings, and special occasions.
• Maintain presentation, etiquette, cleanliness, and service standards; support daily opening, closing, reception, and club presentation procedures.
• Record member preferences, requests, and service notes accurately while maintaining confidentiality.
• Perform other hospitality, member service, and guest relations duties as required.

Experience and qualifications

• Requires 2+ years of experience in guest relations, hospitality, concierge, front-of-house, private clubs, or a similar role.
• Fluency in English is required; Arabic is highly desirable.
• Experience with VIP, high-net-worth, or international guests is highly desirable.
• Knowledge of the UAE market and local cultural expectations is an advantage.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Desired competencies

• Excellent communication, interpersonal, and customer service skills; warm, confident, personable, and attentive approach.
• Professional appearance, polished manner, discretion, and confidence representing a luxury destination.
• Strong knowledge of luxury hospitality standards and service etiquette; ability to anticipate needs and provide personalized service.
• Strong organization and multitasking skills; calm, professional, and solution-focused when handling concerns.