Manager

Role overview

Experience and education

• Requires 12+ years in Software Quality Assurance, with significant API testing and test automation experience.
• Bachelor's or master's degree in Computer Science, Information Technology, Engineering, or a related field.

Quality leadership and testing

• Lead and mentor QA engineers and automation testers; define QA strategy, processes, standards, and best practices.
• Own API functional, integration, regression, performance, security, and contract testing strategy.
• Review requirements, architecture, API specifications, and acceptance criteria to identify quality risks early.
• Develop automated API frameworks and CI/CD-integrated test suites; ensure coverage for REST/SOAP APIs, microservices, and third-party integrations.

Planning, reporting, and improvement

• Establish quality metrics and dashboards for defect trends, automation coverage, test execution, and release quality.
• Manage test planning, estimation, resource allocation, execution, and release sign-off.
• Drive root-cause analysis and continuous improvement; establish defect management, documentation, traceability, and reporting standards.
• Participate in production issue reviews and incorporate preventive actions into QA processes; manage vendor or partner testing where applicable.

Cross-functional work

• Collaborate with Product, Engineering, DevOps, and Business teams to drive quality throughout the SDLC.
• Communicate technical risks and quality status to senior leadership.

Technical skills

• Strong API testing and automation experience; hands-on knowledge of REST, SOAP, JSON, XML, HTTP/HTTPS, OAuth 2.0, JWT, and API authentication.
• Experience with Postman, REST Assured, SoapUI, or equivalent; strong programming or scripting in Java, Python, JavaScript, or similar.
• Experience with SQL and database testing, microservices and distributed systems, and Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or similar platforms.
• UI automation tools such as Selenium, Playwright, or Cypress are desirable.
• Docker, Kubernetes, cloud platforms, and containerized environments are desirable; JMeter or Gatling is advantageous; Pact or other API contract testing tools are a plus.

Leadership and certifications

• Proven experience managing and mentoring QA teams, strong cross-functional communication, analytical problem-solving, and decision-making skills.
• Experience establishing QA roadmaps aligned with business objectives and managing multiple projects and priorities.
• ISTQB or equivalent QA certification is preferred; Agile/Scrum certification is advantageous; Cloud or DevOps certifications are a plus.

Success measures