Logistics Coordinator

Role overview

Logistics and fulfillment responsibilities

• Send retail replenishment purchase orders to warehouse partners and coordinate inventory relabeling.
• Schedule and track transportation from warehouses to distribution centers for accurate, on-time deliveries.
• Coordinate inventory counts, reconcile discrepancies, and keep distribution-center records and order-management data current.
• Support daily retail logistics, respond to escalations, and identify process improvements.
• Assist with new store openings and manage setup and teardown for planned warehouse sales.
• Monitor White Glove order flow, including Customer Service exchange orders.
• Troubleshoot shipping delays, inventory shortages, labeling errors, and other fulfillment issues.
• Serve as a contact for store managers and distribution-center teams on inventory and replenishment.
• Manage retail and partner dropship orders and resolve fulfillment issues.
• Maintain accurate inventory, order, and shipment data across internal tools.
• Onboard carrier partners, monitor service-level agreements, and help reduce operating costs.
• Coordinate transfers between third-party logistics providers and distribution centers; collaborate across Merchandising, Customer Service, and Retail Operations, and support workflow streamlining and automation.

Qualifications and experience

• 1–3 years in logistics, supply chain, or operations; e-commerce is preferred, while transportation, distribution, warehousing, or other operations experience is an asset.
• Bachelor’s degree in a relevant field.
• Experience with third-party logistics providers and carriers.
• Proficiency with browser- and mobile-based tools, especially Google Workspace (Sheets, Docs, Slides).
• Strong organization, attention to detail, problem-solving, critical thinking, and communication skills.
• Able to manage shifting priorities, make independent decisions, work independently, and collaborate with teams.

Compensation

• Annual salary range is $45,000–$55,000; actual pay may vary based on work location, skills, education, experience, working conditions, and local labor market.

Benefits and development

• Benefits include medical, dental, vision, and paid time off; employee product discounts and a mattress and bedding set are offered after the probationary period.
• The company highlights inclusive culture, internal growth opportunities, training support, a learning platform, and work-life balance.

About Silk & Snow