Bilingual Customer Experience Specialist

Assist customers by answering questions (in French and English) and providing information about Silk & Snow products.

Provide exceptional customer service virtually through phone, email, and live chat. Always strive to ensure that the most customers possible are helped by balancing the most efficient handling time with friendly and approachable customer service

Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies

Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion

Liaise and follow up with our courier and warehouse partners daily to resolve customer concerns and ensure the delivery of orders is as smooth as possible for our customers

Communicate and manage relationships with various suppliers and vendors

We prioritize diversity and inclusivity in our company culture

Growth opportunities with an emphasis on hiring from within

You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training

You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development

We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off

Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period

Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being

We foster a healthy work-life balance with our company's supportive environment

This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional information

This is a current open position. The hourly rate for this position is $21.00.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.