Coordinator, Product Operations

Role overview

Responsibilities

• Coordinate sampling, channel setup, launches, and post-launch updates with the Product Team.
• Gather and coordinate pre-launch SKU details, dimensions, weights, materials, and packaging information with vendors.
• Track packaging, specification, variant, and product-page changes after launch.
• Maintain product information in internal trackers, databases, and shared documents; support SKU and product-attribute updates.
• Audit the product source of truth quarterly and obtain missing or updated information from vendors.
• Document vendor business information for Finance, Supply Chain, and Product teams during onboarding.
• Review returns, warranty claims, and product performance data to support improvements and vendor credit chargebacks.
• Monitor testing and audit reports and coordinate third-party quality-control inspections or factory audits.

Qualifications and experience

• 1–3 years in product management, product development, sourcing, merchandising, or a related discipline.
• Bachelor’s degree in Business or a related field.
• Proficiency in Excel and/or Google Sheets; Shopify experience is an asset.
• Consumer-products experience, including furniture, home goods, or bedding, in retail or eCommerce is an asset.
• Strong attention to detail, written and verbal communication, and ability to manage multiple timelines, tasks, and stakeholders.
• Resourceful, proactive, and collaborative.

Compensation

• Annual salary range is $45,000–$55,000; actual pay may vary based on location and other factors.

Benefits and culture

• Benefits include medical, dental, and vision coverage, an employee product discount, and a mattress and bedding set after the probationary period.
• The company describes internal growth opportunities, training, learning resources, and a supportive work environment.

About Silk & Snow