Coordinator, Product Operations

Support product launches by coordinating key stages including sampling, channel setup, launch, and post-launch updates in partnership with the Product Team.

Coordinate required product details before launch, including SKU information, dimensions, weights, materials and packaging ensure all required product information is ready before products move to channel setup, in partnership with external vendors.

Track product changes after launch, including packaging updates, specification changes, variant additions, and product page updates.

Maintain accurate product information within internal trackers, product databases, and shared documents resulting in accurate and timely updates.

Support SKU creation, SKU updates, product attributes, variant details, product specifications, and packaging information.

Perform a quarterly audit of the product source of truth to identify missing, outdated, or inconsistent data; communicating directly with vendors to collect details.

Onboard new vendors by communicating and documenting their business information required for Finance, Supply Chain and Product teams.

Review and organize product performance data, including returns and warranty claims, to facilitate product improvements and assist in coordinating vendor credit chargebacks.

Monitor vendor and product testing/audit reports to ensure they remain valid and up to date, and work with the Product team to arrange third party quality control inspections and/or factory audits to ensure compliance.

We prioritize diversity and inclusivity in our company culture

Growth opportunities with an emphasis on hiring from within

You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training

You can access our learning platform with lots of free courses taught by experts to support your personal and professional development

We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision.

Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period

Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being

We foster a healthy work-life balance with our company's supportive environment

This is not just a job but a CAREER with potential opportunities for growth and advancement

This is a current open position. The salary range for this position is $45,000.00 - $55,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.