Lead, Partner Service and Experience Pacific

Role and team

Candidate profile

• The candidate brings a strategic mindset, creativity, project management skill, and operational discipline.
• The role calls for retail design expertise and the ability to translate data and consumer behavior into scalable retail elevations.
• The candidate can influence cross-functional teams and external partners, navigate ambiguity, and lead initiatives from concept through measurement.
• An inclusive leadership approach, analytical judgment, financial understanding, and a focus on high-impact marketplace experiences are sought.

Key qualifications

• 6+ years of experience in retail marketing, visual merchandising, store development, and/or related commercial functions.
• Bachelor’s degree in Business, Marketing, Visual Merchandising, or a related field.
• Proven experience leading cross-functional teams and managing end-to-end initiatives.
• Strong retail or retail marketing experience and financial acumen, including retail math and performance metrics.
• Experience working with and managing external partners, vendors, and agencies.

What you’ll work on

• Lead partner service transformation to elevate consumer experiences across Pacific Account Partners.
• Build frameworks, pilots, and scalable models that strengthen partner capabilities, drive business impact, and support marketplace consistency.
• Align strategies and investments with Sales, Retail Marketing, Visual Merchandising, Marketplace, and regional teams.
• Develop and scale elevated retail concepts and consumer journeys across priority sports.
• Conduct marketplace mapping, research, and insights analysis to inform multi-partner strategies.
• Define criteria for Elevated Consumer Experience Doors and drive consistent activation.
• Build Account x Sport marketplace maps and tiered elevation models with clear minimum standards.
• Lead consumer experience pilots, including retail environment updates and footwear wall innovation.
• Collaborate with Retail Marketing and Visual Merchandising teams on physical and digital retail excellence.

Benefits and culture

• NIKE describes a total rewards package, casual work environment, inclusive culture, and professional development opportunities.