Laundry Supervisor

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• Direct laundry and uniform personnel to ensure consistent supply of clean, neat and quality linens and uniforms.

• Perform laundry activities according to health standards department.

• Conduct interview, supervise, train, schedule, counsel and evaluate staff.

• Ensure laundry equipment and facility are in best operating condition.

• Perform laundry functions in complete compliance with guidelines and requirements.

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• Manage and control departmental financial processing.

• Conduct budgeting, purchasing, payroll, forecasting and inventory control.

• Report to the Housekeeping Manager and /or the Executive Housekeeper about activities progress and issues if any.

• Ensure to maintain top level cleanliness by following set policies, standards and procedures.

• Lead staff relations effectively within laundry department.

• Handle concerns of guest and follow up on activities as required.

• Conduct communication meetings once in month and ensure employee performance effectively.

• Ensure to promote actively team work within laundry department and maintain strong interdepartmental relations.

• Plan, organize and hire all laundry colleagues.

• To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.

• To supervise outsourced laundry services, for quality and standard procedures.

• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.

• To ensure a correct and economical use of all the chemicals and that the formulas are respected.

• To ensure a proper storage of the chemicals, respecting the environmental procedures.

• To maintain the linen and laundry par stocks.

• To ensure laundry staff has a full knowledge of all the textiles and their proper care.

• To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.

• To maintain constant linen flow to the floors and the outlets.

• To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.

• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.

• To assist laundry and housekeeping operations during daily peak hours.

• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.

• To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.

• To maintain complete and readily accessible files.

• To continuously study and evaluate the operations and procedures to increase revenue and productivity.

• To ensure proper handling of lost and found items.

• To participate in monthly inventories.

• To follow up daily check lists.

• To ensure a proper use of the telephone etiquette as per Rixos standards.

• To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required.

• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.

• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

• To ensure a proper coverage and supervision of the Laundry at all times.

• To respect schedules, terms and deadlines as agreed with the Management.

• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.

• To conduct /