Butler
Role Overview
• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guest’s luggage as required by guests request.
• Ensure Butler’s pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.
Key Skills for This Role
Full Job Posting
Responsibilities
- Greet arriving guests and explain their room and facilities.
- Coordinate in-room food and beverage service and removal of used items.
- Coordinate room servicing with Housekeeping and check rooms meet required standards.
- Maintain guests' personal items, clothing, and wardrobes in a clean, neat fashion.
- Process and deliver valet requests, including simple pressing when needed; pack and unpack luggage on request.
- Keep the Butler's pantry orderly and maintain suite-bar stock and charges.
- Provide room and local information and arrange bookings and reservations.
- Assist with restaurant, reception, luggage services, back-of-house cleaning, and maintenance as required.
Qualifications
- A diploma or degree in Hospitality Management or a related field is preferred.
- Previous experience in luxury hospitality, preferably in Butler services or hospitality operations.
- Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
- Excellent communication and interpersonal skills; strong leadership, organization, and problem-solving abilities.
- Anticipate guest needs and provide personalized service with professionalism and discretion.
- Excellent command of English; Russian, Turkish, or Arabic is advantageous.
- Well-groomed, guest-oriented, and committed to luxury hospitality standards.
- Flexible to work shifts, weekends, and public holidays as required.
Workplace
- Role is based at Rixos Premium Saadiyat Island, a resort on Saadiyat Island.
About the employer
Accor describes its workplace as diverse and inclusive and highlights learning and career growth.
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