Lobby Ambassador
Role Overview
• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Key Skills for This Role
Full Job Posting
Hotel
Rixos Marina Abu Dhabi describes itself as a luxury hotel offering Turkish hospitality and a high-end holiday experience.
Responsibilities
- Welcome guests on arrival and departure; assist with inquiries, directions, hotel information, and local recommendations.
- Anticipate guest needs and provide personalized service; escort VIPs, long-stay guests, and special-occasion guests when required.
- Maintain a visible presence in the lobby and public areas and proactively engage with guests.
- Arrange transportation, restaurant reservations, and other guest requests.
- Address concerns promptly, support service recovery, and ensure timely resolution.
- Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Qualifications
- Previous guest service experience is required.
- Professional presentation, outstanding guest-service skills, and sophisticated verbal communication skills.
- Strong interpersonal and problem-solving abilities; responsible and reliable.
- Ability to work under pressure in a fast-paced environment, remain calm and courteous, and work cohesively as part of a team.
- Ability to focus attention on guest needs.
Benefits
- Competitive salary is stated, with no compensation amount or cadence provided.
- Duty meals and coffee breaks are provided.
- Vacation tickets or benefits and medical insurance are provided.
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