Housekeeping Order Taker
Role Overview
• +
• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability and order requirements in FMC accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.
Key Skills for This Role
Full Job Posting
About the hotel
Rixos Bab Al Bahr is a luxury hotel offering Turkish hospitality and an all-inclusive holiday experience.
Benefits
- The hotel lists a competitive salary, duty meals and coffee breaks, vacation tickets or benefits, and medical insurance.
Role responsibilities
- Handle guest requests for internal services and calls, wake-up calls, and messages according to hotel standards.
- Protect guest privacy, report comments and complaints, and follow emergency, security, and key-handling procedures.
- Monitor requested supplies and inventory, update availability and order requirements in FMC with prior approval.
- Complete housekeeping office administration, coordination, filing, logbooks, guest history, and staff attendance and roster updates.
- Maintain clean equipment and tidy areas, attend daily briefings, complete assigned projects, and coordinate across departments.
Requirements
- Follow hotel standards and procedures when handling guest requests and internal services.
- Use appropriate telephone etiquette and follow Rixos standards.
- Respect guest privacy and maintain confidentiality of information.
- Follow emergency, security, and key-handling procedures.
- Maintain housekeeping office records, equipment, and areas in accordance with the Housekeeping Operations Manual.
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