Key Account Manager

About This Role

Who we are

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

Develop and maintain business relationships with clients, brokers, and prospects to ensure retention of accounts and grow business to meet predefined targets. Identify and maximize new direct business sales opportunities and ensure future sales opportunities and growth while working in close collaboration with key internal GIG teams.

Key Responsibilities:

• Prepare and deliver renewal terms to the clients following thorough claim experience analysis in collaboration with Corporate Health Pricing team.
• Monitor the performance of an allocated client portfolio. Deliver timely claims reports to clients, communicate any abnormal trends with technical explanation and possible suggestions to better manage clients’ expectations.
• Pursue direct sales opportunities, receiving sales enquiries and working with internal teams to respond to tender requests, converting tenders into sales of the company’s products to meet agreed annual sales targets.
• Work with the underwriting teams to ensure all enquiries are accompanied by a full and complete presentation of underwriting information, competitor’s rates/terms/conditions if available and any other commercial/political information for consideration of underwriters and/or reinsurers.
• Ensure insurance premium is collected in line with the Company’s terms of business liaising with credit control to minimize outstanding debt.
• Manage all kinds of escalations such as delayed e-cards issuance, member additions and deletions, delayed / declined approvals/preapprovals, reimbursement issues, and customer service complaints.
• Perform any other related duties as required to support the activities and overall strategic directions in order to ensure the profitability of the company.
• Effectively communicate and collaborate with all internal teams to achieve positive results to contribute to overall company growth.
• Maintaining strong relationship and scheduling regular meetings with current clients to ensure customer satisfaction and explore growth opportunities.
• Working closely with the broker team for any joint opportunities
• Keep compliance according to regulation and internal risk and credit control for the clients under his/her portfolio
• Drive proactive sales activities to achieve and exceed growth targets through structured prospecting, pipeline development, and consistent follow‑up with prospects.
• Strengthen and manage broker relationships by ensuring regular engagement, joint planning, and alignment on business objectives.
• Develop broker‑specific sales strategies to expand market reach and maximize revenue opportunities.
• Provide brokers with up‑to‑date product information, market insights, and sales tools to enhance their effectiveness in presenting GIG solutions to clients.
• Support brokers in positioning and defending renewal terms with clients by offering technical explanations, claim insights, and value‑added arguments

Essential Requirement:

• Educated to a degree level.
• 3–5 years of experience within the insurance market in Qatar.
• Strong working knowledge of Medical / Employee Benefits (EB) products in the Qatar market.
• Good understanding of competitors, including their product offerings and pricing strategies.
• Basic knowledge of underwriting policy, risk assessment, authority levels and protocols.
• Strong relationship-building, negotiation, and communication skills.

Desirable Requirement:

• Proven experience in Sales and Account Management, preferably with exposure to regional markets.