Intern
Role Overview
Guest Services Agent Intern joins the front-of-house team at NH Collection Ibn Battuta Hotel.
The internship is intended to provide a broad understanding of hotel front-office operations and guest service.
Key Skills for This Role
Full Job Posting
Internship overview
Guest Services Agent Intern joins the front-of-house team at NH Collection Ibn Battuta Hotel.
The internship is intended to provide a broad understanding of hotel front-office operations and guest service.
Key responsibilities
- Assist with guest arrivals and departures, check-in and check-out, and verification of guest documents and payment details.
- Answer in-person, phone, and email inquiries about hotel amenities, operating hours, dining options, and local attractions.
- Resolve minor guest issues or escalate them to supervisors.
- Use property management systems to update guest profiles, manage room allocations, and process transactions.
- Coordinate with Housekeeping, Concierge, and Bell Services on room readiness, luggage handling, and special requests.
- Assist with billing audits, shift handovers, VIP welcome amenities, and arrival packets.
Qualifications and skills
- Currently pursuing or recently graduated with a degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
- Excellent spoken and written English is required; additional foreign languages are advantageous.
- A warm, energetic, professional, guest-focused manner and passion for helping people are sought.
- Adaptable problem-solving and calm composure are needed in busy or high-occupancy conditions.
- Basic computer literacy is required; Microsoft Office familiarity and eagerness to learn hotel software are noted.
- Willingness to work mornings, evenings, weekends, and holidays as required by hotel operations.
Learning outcomes
- Learn core front-office operations and industry-standard property management systems.
- Develop guest-relations techniques and cross-cultural communication skills.
Workplace
- The role is based at NH Collection Ibn Battuta Hotel in Dubai and involves front-of-house guest service.
About the employer
NH Collection describes its hotels as premium-service properties emphasizing wellbeing, gastronomy, culture, and guest experiences.
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