Assistant Housekeeping Manager

Role overview

Housekeeping operations and guest service

• Maintain the cleanliness and presentation of guest rooms, public areas, and back-of-house spaces to hotel standards.
• Plan daily assignments and staffing based on occupancy and operational needs; inspect areas and ensure corrective action.
• Coordinate room readiness and special requirements with Front Office, and report and follow up on defects with Engineering.
• Resolve housekeeping-related guest requests and concerns professionally and promptly.

Team, resources, and compliance

• Supervise and develop housekeeping staff; support recruitment, onboarding, training, performance reviews, rosters, attendance, and leave planning.
• Monitor linen, uniforms, amenities, supplies, and equipment; support inventory, purchasing requests, and departmental budget control.
• Oversee deep cleaning, preventive care, and safe chemical and equipment use; ensure compliance with hygiene, safety, Lost and Found, key control, and privacy procedures.
• Promote responsible use of water, energy, chemicals, and supplies; maintain records, reports, and handovers, and cover operations in the Executive Housekeeper’s absence.

Qualifications

• Previous experience as an Assistant Housekeeping Manager or Housekeeping Supervisor in an upscale or luxury hotel.
• Strong housekeeping operations, room inspection, linen management, and cleaning standards knowledge.
• Ability to lead, train, and motivate a multicultural team; strong organization, planning, and problem-solving skills.
• Attention to detail, commitment to guest satisfaction, and good written and spoken English.
• Familiarity with hotel property management systems and Microsoft Office.
• A hospitality management diploma or qualification is an advantage.
• Flexibility to work shifts, weekends, and public holidays.