Hostess
Role Overview
SO/ Uptown Dubai is hiring an experienced Senior Hostess for its hospitality team in Dubai.
The role leads daily host operations, welcomes guests, and supports front-of-house service.
Key Skills for This Role
Full Job Posting
Role overview
SO/ Uptown Dubai is hiring an experienced Senior Hostess for its hospitality team in Dubai.
The role leads daily host operations, welcomes guests, and supports front-of-house service.
Responsibilities
- Welcome guests and manage reservations, table assignments, phone calls, waitlists, and guest flow.
- Train, mentor, and supervise junior hostesses and front-of-house staff, providing feedback and performance guidance.
- Resolve guest inquiries and concerns; coordinate with management, servers, and kitchen staff.
- Maintain accurate reservation and guest-preference records, and keep the host stand and entrance organized.
- Assist with events, private dining, and group reservations; use POS and reservation management systems.
Qualifications
- Minimum 3–5 years as a Hostess or in a similar front-of-house hospitality role, including supervisory or lead experience.
- Strong communication, interpersonal, organization, multitasking, problem-solving, and conflict-resolution skills.
- Proficiency with POS systems and reservation management software.
- High school diploma or equivalent; knowledge of hospitality standards and best practices.
- English fluency required; Arabic, French, or other languages are highly desirable.
- Flexible availability for evenings, weekends, and holidays.
About SO/
SO/ is a hotel collection known for fashion-rooted design and a creative approach to luxury hospitality.
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