Help Desk- Property Management
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Key skills for this role
About the Role
Help desk responsibilities include: Providing and ensuring the delivery of quality services. Ensure that the customer service team has excellent communication, problem- solving and professional phone etiquette skills for achieving customer satisfaction.
Key Skills for This Role
Full Job Posting
Overview
- Help desk responsibilities include:
- Providing and ensuring the delivery of quality services.
- Ensure that the customer service team has excellent communication, problem- solving and professional phone etiquette skills for achieving customer satisfaction.
- Provide inputs and guidance on work related reports generation and validate reports to ensure reliability and accuracy.
- Work with team members to develop action plan and trouble shoot any issue that might arise.
- Job brief:
- Communicate with team, customers, and management and explain information in a way that is easy to understand. Proficient in customer communication in line with the professional standards.
- Ability to work in a teamwork and collaborate with others to find solutions and overcome challenges and support various stakeholders.
- Problem-solving: responsible for resolving customer issues. Identify the source of the problem and propose a solution to resolve issues quickly and efficiently.
Requirements And Skills
- Diploma/bachelor's degree with related background or equivalent with 2-3 years of experience.
- Excellent communication skills and professional etiquette.
- Good Knowledge of English, Arabic is desired.
- Time management and conflict resolution skills.
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