Guest Relations Executive
Role Overview
Guest Relations Executive serves as the primary liaison between guests and hotel departments, delivering personalized service and memorable stays.
The role focuses on anticipating guest needs, managing VIP arrivals, and maintaining luxury service standards.
Key Skills for This Role
Full Job Posting
About Hyde
Hyde describes itself as a hospitality brand focused on discovery and human connection.
Role overview
Guest Relations Executive serves as the primary liaison between guests and hotel departments, delivering personalized service and memorable stays.
The role focuses on anticipating guest needs, managing VIP arrivals, and maintaining luxury service standards.
Responsibilities
- Welcome guests in the lobby, escort them to accommodations, and support a seamless check-in experience.
- Coordinate VIP arrivals with Front Office, including room allocations, welcome amenities, personalized cards, and express check-in.
- Attend daily luxury forum briefings and communicate VIP arrivals, guest preferences, and special requests to relevant departments.
- Anticipate and fulfill guest requests discreetly and efficiently, document special needs, and ensure prompt follow-up.
- Resolve guest complaints in collaboration with hotel management and maintain guest history and preference records.
- Coordinate services, activities, and special arrangements across departments; support Front Office during busy periods.
- Encourage feedback through questionnaires and surveys, and maintain luxury-brand grooming and presentation standards.
Qualifications
- At least 2–3 years of guest relations, front office, or customer service experience in a luxury five-star hotel or hospitality environment.
- Understanding of luxury service standards, guest engagement protocols, and VIP service expectations; experience handling VIPs, special requests, and complaints.
- Proficiency with hotel Property Management Systems such as Opera or similar platforms.
- Fluent written and verbal English is required; French, Spanish, or Arabic is highly desirable.
- Strong interpersonal, communication, organizational, time-management, problem-solving, and teamwork skills; empathy and professional presentation are expected.
- Flexibility to work rotating shifts, weekends, and public holidays as required.
- A hospitality or related-field background is an advantage.
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