Geek Squad Agent (Retail Store)
Role Overview
• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry
• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
Full Job Posting
Job Description
Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents
3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights and weekends
Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry
Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About Best Buy
Multinational retailer of technology products and services.
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