Field Service Engineer II

Role overview

Field service and customer support

• Travel to customer sites to install, pre-commission, commission, troubleshoot, and rebuild Sundyne API and non-API equipment to OEM and API specifications.
• Supervise customer craft personnel during on-site work and ensure safe, accurate work that meets technical standards.
• Provide expertise on pumps, compressors, controls, instrumentation, and mechanical, electrical, and process-related rotating-equipment failures.
• Troubleshoot field units using control-system logic and verify proper equipment configuration.
• Deliver customer service and maintain customer satisfaction.

Analysis, documentation and teamwork

• Analyze equipment hardware and operating conditions to identify failure modes and check compliance with OEM requirements.
• Participate in Root Cause Failure Analysis with internal teams, customers, and channel partners.
• Prepare field reports and complete customer and OEM documentation, including timesheets and travel and expense reports, accurately and on time.
• Create and manage service cases in Microsoft Dynamics CRM and conduct independent warranty evaluations at customer sites and on returned hardware.
• Collaborate with customer personnel, channel partners, and internal teams to support continuous improvement in products, processes, and service practices.

Safety and training

• Follow safety regulations and processes and complete required Sundyne job-safety training.
• Deliver quarterly factory training courses for customers and channel partners.
• Mentor and train junior Field Service Engineers to perform field service to OEM and API specifications.

Required qualifications

• Experience with rotating equipment or mechanical systems; mechanical seal and PLC knowledge is a plus.
• Knowledge of process-control equipment and ability to read P&IDs; experience with cause-and-effect diagrams and API seal plans.
• Ability to read mechanical drawings and use GD&T to verify parts meet OEM specifications.
• Previous international travel and field-service experience; the position requires domestic and international travel of 50% or more.
• Strong customer-facing communication, independent judgment, self-direction, problem-solving, adaptability, and technical writing skills.
• Ability to train and mentor junior engineers and manage competing project priorities.
• Bachelor’s degree in mechanical, electrical, or electronic engineering with at least five years of field experience; or related two-year technical degree with at least three years; or at least four years of relevant field experience without a degree.

Preferred qualifications

• Familiarity with American Petroleum Institute standards, including API 610, 685, and 617 Chapter 3.
• Experience with CAD software such as AutoCAD, NX, or SolidWorks.
• Working knowledge of oil and gas, chemical, or related industries.