F&I Manager

Role overview

Duties and responsibilities

• Supervise and lead F&I executives, provide guidance and training, set targets, monitor performance, and conduct reviews.
• Assist with insurance renewals.
• Review and approve vehicle sales and financing paperwork; ensure accurate financing, titling, and registration documents and resolve discrepancies.
• Ensure compliance with local vehicle-financing and insurance regulations, keep processes current, and conduct audits against legal and ethical standards.
• Handle escalated customer inquiries and complaints and maintain positive customer relationships.
• Set and monitor department sales targets, pursue revenue goals, and analyze sales data and market trends for growth opportunities.
• Analyze sales and financial metrics and prepare management reports on performance and areas for improvement.
• Monitor and control the department or business-unit budget and financial tracking mechanisms.
• Define team goals, evaluate performance, coach employees, and identify training and development needs.
• Ensure compliance with relevant health, safety, quality, environmental, and other management policies and controls.
• Suggest improvements to department practices and manage the development, implementation, and review of policies, procedures, and systems.
• Set personal performance goals, pursue required proficiency, and identify personal development needs.

Requirements

• Ability to supervise, guide, train, and support F&I team members and monitor their performance.
• Ability to set team goals and targets, conduct performance reviews, provide ongoing feedback and coaching, and identify development needs.
• Ability to ensure accurate and complete vehicle financing, titling, and registration documentation and resolve application discrepancies.
• Ability to ensure adherence to local vehicle-financing and insurance regulations and applicable legal and ethical standards.
• Ability to manage customer inquiries and complaints professionally and maintain positive customer relationships.
• Ability to set and monitor sales targets, analyze performance, and work toward department revenue goals.
• Ability to analyze sales data and financial metrics and prepare management reports and performance indicators.
• Ability to monitor departmental budgets and maintain financial tracking in line with accounting principles.
• Ability to manage department policies, procedures, systems, safety, quality, and environmental controls.