Executive Lounge Agent
Key Skills for This Role
Full Job Posting
Guest Service and Front Office
- Welcome and assist Executive Lounge guests with personalized, professional Front Office service.
- Handle guest inquiries, requests, complaints, and follow-ups promptly and professionally.
- Assist VIP and loyalty guests with check-in, check-out, hotel information, and other Front Office services.
- Coordinate with Front Office and other hotel departments to ensure seamless guest service.
Lounge and Guest Operations
- Monitor VIP arrivals, special requests, guest preferences, and amenities, and follow up as needed.
- Maintain accurate guest records, preferences, and daily operational information.
- Keep the Executive Lounge clean, organized, well-presented, and maintained according to hotel standards.
- Assist with VIP recognition, special occasions, and guest engagement activities.
- Maintain guest satisfaction and uphold hotel service standards.
Standards and Procedures
- Maintain professional grooming, appearance, and communication standards.
- Follow Front Office, security, environmental, health, and safety policies and procedures.
- Perform other duties as assigned by the Executive Lounge Supervisor or Front Office Management.
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