Delivery Lead

Role overview

Program and client delivery

• Lead complex, multi-workstream programs and portfolios to client goals, schedules, budgets, and measurable outcomes.
• Establish governance, executive reporting, decision frameworks, and risk management practices.
• Manage scope, risks, issues, dependencies, stakeholders, and commercial commitments.
• Shape delivery strategies, operating models, and organizational improvements; apply Agile, Waterfall, SAFe, hybrid, or product-based approaches.

Growth and account ownership

• Own engagement and account financials, including margin, staffing, forecasting, managed revenue, utilization, and profitability.
• Deliver against a CAD 1.5M+ personal revenue target and maintain 75%+ personal utilization.
• Build pipeline, shape and close opportunities, develop proposals and Statements of Work, and support sales-to-delivery transitions.
• Grow strategic client relationships and account revenue; establish repeatable delivery frameworks and quality practices.

People and AI-enabled delivery

• Use AI tools to improve delivery speed, quality, governance, forecasting, reporting, documentation, and decisions.
• Help clients adopt practical, responsible AI-enabled work with human oversight and risk management.
• Manage, mentor, and coach teams; contribute to recruiting, capability development, and knowledge sharing.

Qualifications

• 12+ years of consulting experience leading business and technology transformation in client-facing professional services or consulting.
• Proven independent leadership of large cross-functional programs and portfolios with executive visibility.
• Experience in business development, pipeline conversion, budgets, staffing, contracts, forecasting, margin, utilization, and profitability.
• Experience writing, reviewing, and negotiating Statements of Work and leading proposals and solution shaping.
• Expertise in Agile, Waterfall, SAFe, hybrid, and product-based delivery; strong understanding and practical use of AI-enabled tools.
• Strong communication, facilitation, executive influence, people leadership, mentoring, and coaching skills.

Work arrangement

• The role is hybrid, with an expectation of attending onsite when required by the team leader or client.

Compensation

• The expected base salary range for the Principal position is CAD 134,000–CAD 148,000.
• A discretionary bonus of up to 12% may be based on individual and company performance; compensation depends on relevant qualifications and experience.

Benefits

• Benefits include 20 days of vacation prorated by start date, wellness and sick days, medical and dental benefits, retirement savings programs, and parental leave top-up.
• Other listed offerings include a monthly cell phone reimbursement, employee assistance and wellness programs, community groups, and social activities; eligibility rules apply.

Hiring information