Customer Support Executive (Arabic Speaking)(Aftersales experience)
Role Overview
Handle after-sales inquiries, product requests, complaints, and service coordination.
Key Skills for This Role
Full Job Posting
Role overview
Handle after-sales inquiries, product requests, complaints, and service coordination.
Responsibilities
- Serve as the primary contact for after-sales inquiries, product requests, and complaints.
- Respond to customers by phone, email, and social media professionally and promptly.
- Provide basic troubleshooting for products, services, warranties, and maintenance.
- Record issues and service requests in the CRM and document customer interactions.
- Coordinate resolutions with technical and service teams and escalate complex issues.
- Follow up on customer satisfaction and coordinate machine collections and scrap lists.
- Identify recurring issues, maintain service standards, and prepare KPI-aligned performance reports.
Background and requirements
- At least two years of relevant work experience.
- Bachelor’s degree in Business Administration or a related field.
- Professional proficiency in English; Arabic is an advantage.
- Strong communication, problem-solving, and organizational skills.
- Proficiency in CRM systems and Microsoft Office, particularly Excel.
- Professional attitude, ability to multitask, and willingness to learn Karcher products and processes.
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