Aftersales Customer Support Executive
Key Skills for This Role
Full Job Posting
Roles and Responsibilities
- Serve as the primary contact for after-sales inquiries, product requests, and complaints.
- Respond professionally and promptly to customer queries by phone, email, and social media.
- Provide basic troubleshooting for products, services, warranties, and maintenance.
- Log customer issues and service requests in the CRM and document interactions.
- Coordinate resolutions with technical and service teams and escalate complex issues as needed.
- Follow up with customers to ensure satisfaction and coordinate machine collections and scrap lists.
- Maintain service standards, identify recurring issues for process improvement, and prepare performance reports aligned with KPIs.
Background and Requirements
- At least 2 years of relevant work experience.
- Bachelor’s degree in Business Administration or a related field.
- Professional proficiency in English; Arabic is an advantage.
- Strong communication, problem-solving, and organizational skills.
- Proficiency in CRM systems and Microsoft Office, particularly Excel.
- Professional attitude, ability to multitask, and willingness to learn Kärcher products and processes.
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