Cloud Ops Engineer (After Hours)
Full Job Posting
Responsibilities
- Work with hosting and divisional resources to develop and implement automation around cloud-based infrastructure as a service.
- Work with business partners to design and implement new product solutions and processes for use in the cloud.
- Maintain a written knowledgebase for the purposes of transferring knowledge to those who will be tasked with long term monitoring and maintenance of implemented clients/products/processes/solutions.
- Develop automation to perform installation, configuration and maintenance of Windows and LINUX Servers and Tyler developed applications in a virtualized (public/private cloud) infrastructure.
- Act as SME for AWS environments used to host Tyler applications.
- Monitoring tools such as CloudWatch, DataDog, SolarWinds, etc.
- Understanding of CDN methodologies and implementation. IE: Load Balancing and CloudFront.
- Understanding of writing Infrastructure as a code service IE: CloudFormation and/or terraform.
- Monitor application and database systems and infrastructure for performance and up-time.
- Provide incident and outage response in order to meet Tyler SLA’s.
- Prepare and maintain documentation on operations tool sets and cross-train personnel on their use and maintenance.
- Follow industry best practices for change management process.
- Lead cloud-based IT projects as part of larger IT initiatives.
- Deliver assigned reports and work metrics in a timely and accurate manner.
- Provide guidance and direction to less experienced staff.
- Review and recommend cloud infrastructure sizing to ensure optimal performance.
- Create technical drawings of AWS infrastructure and application workflows.
- Make recommendations on cloud-based solutions to manage AWS environments.
- Manage multiple projects and tasks with competing priorities.
- Utilize effective troubleshooting methodologies with an awareness of Service Level and Uptime agreements and their impact.
- Incorporate security management using the latest guidelines set by the Enterprise security, engineering, and development policies.
- Provide guidance and direction to less experienced staff.
- Collaborate across teams with excellent communication skills.
- Learn new technologies independently and quickly and possess an appetite for technical discovery.
- Logically and methodically solve problems utilizing strong analytical skills.
- Effectively communicate relevant IT-related information to leadership.
- Effectively communicate technical concepts to both technical and non-technical audiences.
- Initiate and implement improvements in all areas of responsibility.
- Deliver assigned reports and work metrics in a timely and accurate manner.
Qualifications
- Bachelor’s degree in computer science or related field, or comparable work experience.
- 4+ years of practical Public Cloud (AWS, Azure, Google) hosting and deployment experience.
- 3+ years of practical infrastructure as code architecture, development, and automation.
- Extensive experience with the following technologies:
- IAM administration
- EC2, S3, EBS, ELB, SES, Route 53
- AWS regions and Multi-AZ Deployments
- Systems Manager
• PowerShell, Shell Scripting, JSON
- Excellent written and verbal communication and customer service skills.
- Excellent problem-solving and analytical skills.
- Demonstrated ability to independently troubleshoot and solve complex technical issues in a fast-paced environment.
- Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
- Preferred Qualifications:
- AWS Certification(s)
- Microsoft/VMWare Certifications
- Experience supporting applications in any of AWS, Azure, or Google Cloud.
- Familiarity with and adherence to strict change control policies, ensuring compliance with PCI, CJIS, SSAE, and other relevant standards.
- Excellent customer service, organizational, interpersonal, leadership, and communication skills.
- Excellent project management and change management skills.
- Prudent and confident decision-making.
- Proven capability of technical discovery.
- Excellent interpersonal, influencing, and negotiating skills.
About Tyler Technologies
Software and services for the public sector.
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