Client Relationship Executive
Role Overview
Manages relationships with clients and agencies throughout the developer project sales lifecycle, from booking through handover and final settlement.
Handles inquiries, service requests, documentation, payment and account guidance, complaints, and post-sale coordination.
Key Skills for This Role
Full Job Posting
About the role
Manages relationships with clients and agencies throughout the developer project sales lifecycle, from booking through handover and final settlement.
Handles inquiries, service requests, documentation, payment and account guidance, complaints, and post-sale coordination.
Requirements
- Previous experience working with a real estate developer is mandatory; candidates without it will not be considered.
- Experience in client relations, customer service, post-sales, or a similar role in the real estate developer sector.
- Strong knowledge of the property sales lifecycle and real estate documentation, SPAs, payments, NOCs, handover, and post-sale processes.
- Strong communication, relationship management, follow-up, coordination, organization, and time-management skills.
- Attention to detail and ability to maintain accurate CRM records and handle complaints, sensitive matters, and escalations professionally.
- Good knowledge of Microsoft Office and CRM systems; excellent written and verbal English.
Key responsibilities
- Act as the primary contact for assigned clients and agencies across the property sales lifecycle.
- Manage requests involving bookings, units, project information, contracts, SPAs, documents, payments, account details, payment plans, and due dates.
- Coordinate ownership, contact, and purchaser changes; NOCs, letters, certificates, refunds, cancellations, transfers, handover, and post-sale matters.
- Handle complaints, escalations, and client portal or CRM support; provide accurate guidance on processes, documents, responsibilities, and timelines.
- Record and validate requests and documents in the CRM; coordinate with internal teams and monitor approvals, pending documents, and service deadlines through closure.
- Communicate outcomes and next steps; maintain accurate records, escalate sensitive or high-risk matters, and contribute process improvements.
Work standards
Follow company policies, SOPs, data protection requirements, and approval procedures.
Coordinate with Operations, Finance, Sales, Legal, Technical, Handover, and other relevant departments.
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