Call Center Agent / Customer Service Representative
Role Overview
The Call Center Agent / Customer Service Representative handles inbound calls, service enquiries, service-request coordination, and customer experience.
Key Skills for This Role
Full Job Posting
About Battmobile
Battmobile provides emergency and preventive automotive services at customer locations and at its service center in Al Quoz.
The company describes a network of more than 40 vehicles and technicians available 24/7 and says it serves over 150,000 customers.
Role overview
The Call Center Agent / Customer Service Representative handles inbound calls, service enquiries, service-request coordination, and customer experience.
Key responsibilities
- Handle inbound customer calls and service enquiries.
- Provide accurate information about automotive services, pricing, policies, and availability.
- Create and manage customer service requests.
- Coordinate service allocation and scheduling with dispatch agents and technical teams.
- Follow up with customers about service status, appointments, and requests.
- Handle customer complaints and resolve issues professionally.
- Maintain accurate customer and call records in the CRM or system.
- Identify customer needs and recommend relevant services or service packages.
- Support sales and service targets through effective customer communication.
- Escalate complex customer issues to the appropriate team or supervisor.
- Maintain high standards of customer satisfaction and service quality.
Requirements
- High school diploma or equivalent; higher education is an advantage.
- At least one year of experience in call center, customer service, telesales, sales, or automotive service.
- Experience in an automotive- or service-related company is an advantage.
- Strong verbal and written communication skills and good customer handling and problem-solving skills.
- A sales-oriented and target-driven mindset; ability to handle multiple calls and tasks in a fast-paced environment.
- Good computer skills and familiarity with CRM or call center systems.
- Ability to work shifts, including evenings, weekends, and public holidays on rotation.
Key skills
- Call center, customer service, customer handling, inbound calls, telesales, sales, lead conversion, complaint handling, CRM, follow-up, automotive services, dispatch coordination, communication, problem solving, customer satisfaction, and target achievement.
Benefits
- Target-based incentives, company visa, medical insurance, paid annual leave, and career growth opportunities.
Work schedule
- Shift-based role, including evenings and weekends on rotation.
Workplace
- Work location is in person.
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