Business Systems Analyst

Role purpose

Responsibilities

• Maintain systems and support quality customer service for systems processes and information needs across the School.
• Set up and maintain systems according to academic timetables, supporting applications, registration, fee collection, recruitment, teaching, and learning.
• Respond to ad hoc requests for business information, system issue resolution, systems guidance, and related queries.
• Contribute to discussions and proposals for systems improvements and enhancement projects.
• Support business process changes within School systems to improve operational and teaching and learning efficiency.

Education and experience

• A relevant university degree, such as computer science, information technology, or software engineering, or an eligible equivalent of four years of recent York University experience performing similar tasks.
• The education equivalency is additional to the experience requirements.
• At least two years maintaining and supporting enterprise IT systems, including one year in a systems analyst capacity.
• Experience supporting enterprise applications, documenting processes and process flows, and testing including unit, functional, regression, and UAT support.
• Experience using project and resource management tools such as MS Project and Wrike.

Skills and systems

• Experience working with APIs and related technologies; knowledge of SQL, HTML, CSS, XML, JavaScript, PHP, and Java.
• Experience with Moodle, Salesforce or Dynamics 365, and a Student Information System such as Destiny One.
• Demonstrated ability to liaise between business and IT in systems development and support.
• Strong communication, analytical, problem-solving, relationship-building, and time-management skills.
• Strong technical writing skills, including developing clear system and process documentation.
• Experience creating process flow, data flow, and entity relationship diagrams using a UML tool such as Visio.
• Ability to multitask and manage competing priorities.

Hours and operational periods

• Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; Friday hours are reduced by one hour during summer from the first weekend in June to Labour Day weekend.
• Occasional overtime is available and may be required during peak periods.
• Vacation may be restricted based on operational requirements, with advance notice of pending restricted periods.

Application information

• Degree, credential, or equivalency verification is required at interview.
• Current York University employees covered by YUSA-1 or applying under collective-agreement job-posting rights must apply through the Employee Career Portal.