Business Systems Analyst
Role Overview
Reports to the Information Technology Manager and supports systems maintenance and operations for York University's School of Continuing Studies.
The School includes the English Language Institute and Continuing Professional Education and serves international students and domestic and international professionals.
Systems support critical operations including applications, course registration, fees, recruitment, teaching, and learning.
Key Skills for This Role
Full Job Posting
Role and context
Reports to the Information Technology Manager and supports systems maintenance and operations for York University's School of Continuing Studies.
The School includes the English Language Institute and Continuing Professional Education and serves international students and domestic and international professionals.
Systems support critical operations including applications, course registration, fees, recruitment, teaching, and learning.
Responsibilities
- Set up and maintain systems according to academic timetables.
- Respond to requests for business information, system issue resolution, systems guidance, and related support.
- Participate in systems improvement discussions and prepare proposals for enhancement projects.
- Support business process changes in School systems to improve operational and teaching and learning effectiveness.
Education and experience
- A relevant university degree in computer science, information technology, software engineering, or a related field is required.
- Alternatively, four years of recent York University experience performing the same or similar tasks may qualify; this equivalency is additional to the experiential requirements.
- Requires two years maintaining and supporting enterprise IT systems, including one year in a systems analyst capacity.
- Requires enterprise application support, process documentation and process-flow creation, and unit, functional, regression, and UAT testing experience.
- Requires experience with project and resource management tools such as MS Project and Wrike.
Technical and interpersonal skills
- Experience with APIs and related technologies; knowledge of SQL, HTML, CSS, XML, JavaScript, PHP, and Java.
- Experience with Moodle, Salesforce or Dynamics 365, and a student information system such as Destiny One.
- Requires business-IT liaison skills, communications, analysis, problem-solving, relationship building, time management, technical writing, and multitasking.
- Experience creating process-flow, data-flow, and entity-relationship diagrams with a UML tool such as Visio.
Hours and operational conditions
- Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; summer Friday hours are reduced by one hour from the first weekend in June through Labour Day weekend.
- Occasional overtime may be available and required during peak periods.
- Vacation may be restricted according to operational requirements, with reasonable advance notice of pending restricted periods.
Application information
- The posting is for an existing vacancy.
- Current York University employees applying as internal applicants must use the Employee Career Portal; applicable collective-agreement posting deadlines apply.
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