Business Systems Analyst
Role Overview
The Business Systems Analyst reports to the Information Technology Manager and supports systems maintenance and operations for York University's School of Continuing Studies.
The School includes the English Language Institute and Continuing Professional Education and serves international students and domestic and international professionals.
Key Skills for This Role
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Role purpose
The Business Systems Analyst reports to the Information Technology Manager and supports systems maintenance and operations for York University's School of Continuing Studies.
The School includes the English Language Institute and Continuing Professional Education and serves international students and domestic and international professionals.
Responsibilities
- Maintain and operate systems supporting School processes and information needs.
- Set up and maintain systems in line with academic timetables.
- Support student applications, course registration, fee collection, recruitment, teaching, and learning.
- Respond to students, faculty, staff, and administrative partners with information, system issue resolution, guidance, and query support.
- Contribute to system improvement discussions and enhancement project proposals.
- Support process changes in School systems to improve operational and teaching and learning effectiveness.
Education and experience
- A relevant university degree, such as computer science, information technology, or software engineering, or an equivalent of four years of recent York University experience doing the same or similar work; the equivalency is additional to the experience requirements.
- Two years maintaining and supporting enterprise IT systems, including one year in a systems analyst capacity.
- Demonstrated experience supporting enterprise applications.
- Hands-on experience documenting processes and creating process flows.
- Testing experience in unit, functional, and regression testing and UAT support.
- Experience with project and resource management tools such as MS Project and Wrike.
Skills and systems
- Experience with APIs and related technologies; knowledge of SQL, HTML, CSS, XML, JavaScript, PHP, or Java.
- Experience with Moodle, Salesforce/Dynamics 365, or student information systems such as Destiny One.
- Business–IT liaison skills in systems development and support; strong communication, analytical, and problem-solving skills.
- Relationship building, time management, technical writing, and ability to manage competing priorities.
- Ability to create process flow, data flow, and entity relationship diagrams using a UML tool such as Visio.
Hours and operational notes
- Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; Friday hours are reduced by one hour during summer from the first weekend in June to Labour Day weekend.
- Occasional overtime may be available and is required during peak periods.
- Vacation may be restricted based on operational requirements, with advance notice of restricted periods.
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