Business Systems Analyst
Role Overview
The School of Continuing Studies includes the English Language Institute and Continuing Professional Education and serves international students and domestic and international professionals.
Reporting to the Information Technology Manager, the Business Systems Analyst supports systems maintenance and operations for the School.
The School's systems support student applications, course registration, fee collection, recruitment, teaching and learning, and related operations.
Key Skills for This Role
Full Job Posting
Role purpose
The School of Continuing Studies includes the English Language Institute and Continuing Professional Education and serves international students and domestic and international professionals.
Reporting to the Information Technology Manager, the Business Systems Analyst supports systems maintenance and operations for the School.
The School's systems support student applications, course registration, fee collection, recruitment, teaching and learning, and related operations.
Responsibilities
- Maintain and operate systems to support the School's customer service and information needs.
- Set up and maintain systems according to academic timetables.
- Support student applications, course registration, fee collection, recruitment, teaching and learning operations.
- Respond to ad hoc requests for business information, systems guidance and issue resolution.
- Contribute to discussions and proposals for system improvements and enhancement projects.
- Support business process changes in School systems to improve efficiency and effectiveness.
Education and experience
- A relevant university degree, such as computer science, information technology or software engineering, or the specified equivalent of four years of recent York University experience performing the same or similar tasks.
- Two years maintaining and supporting enterprise IT systems, including one year in a systems analyst capacity.
- Demonstrated experience supporting enterprise applications.
- Hands-on process documentation and process-flow experience.
- Testing experience covering unit, functional and regression testing, and UAT support.
- Experience using project and resource management tools such as MS Project and Wrike.
Skills and technical knowledge
- Experience working with APIs and related technologies.
- Knowledge of SQL, HTML, CSS, XML, JavaScript, PHP and Java.
- Experience with Moodle, Salesforce or Dynamics 365, and a Student Information System such as Destiny One.
- Ability to liaise between business and IT in systems development and support.
- Strong communication, analytical, problem-solving, relationship-building and time-management skills.
- Strong technical writing skills and ability to create thorough systems and process documentation.
- Experience creating process-flow, data-flow and entity-relationship diagrams with a UML tool such as Visio.
- Ability to multitask and manage competing priorities.
Schedule
- Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; Friday hours are reduced by one hour in summer from the first weekend in June through Labour Day.
- Occasional overtime may be available and is required during peak periods.
- Vacation may be restricted according to operational needs, with advance notice of operational or project-related restrictions.
Application notes
- The posting requires verification of degrees, credentials or equivalencies from accredited institutions or international equivalents at interview.
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