Business Systems Analyst
Role Overview
The School of Continuing Studies serves international students seeking pre-university English education and professionals upgrading skills, changing careers, or pursuing Canadian education and credentials.
Reporting to the Information Technology Manager, the analyst supports systems maintenance and operations across the School.
The role supports systems and information needs for application, registration, fee collection, recruitment, teaching, and learning.
Key Skills for This Role
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Role purpose
The School of Continuing Studies serves international students seeking pre-university English education and professionals upgrading skills, changing careers, or pursuing Canadian education and credentials.
Reporting to the Information Technology Manager, the analyst supports systems maintenance and operations across the School.
The role supports systems and information needs for application, registration, fee collection, recruitment, teaching, and learning.
Responsibilities
- Maintain and set up systems in line with academic timetables and support critical School operations.
- Respond to ad hoc requests from students, faculty, staff, and administrative partners with business information, systems guidance, and query resolution.
- Participate in systems-improvement discussions and proposals for enhancement projects.
- Support process changes in School systems to improve the efficiency and effectiveness of teaching, learning, and operations.
Education and experience
- Relevant university degree, such as computer science, information technology, or software engineering; alternatively, four years of recent York University experience performing the same or similar tasks.
- The education equivalency is in addition to the stated experience requirements.
- Two years maintaining and supporting enterprise IT systems, including one year in a systems analyst capacity.
- Demonstrated enterprise-application support experience, process documentation, process-flow creation, and unit, functional, regression, and UAT support testing experience.
- Experience using project and resource management tools such as MS Project and Wrike.
Technical and interpersonal skills
- Experience with APIs and related technologies; knowledge of SQL, HTML, CSS, XML, JavaScript, PHP, and Java.
- Experience with Moodle, Salesforce/Dynamics 365, and a Student Information System such as Destiny One.
- Demonstrated ability to liaise between business and IT in systems development and support.
- Strong communication, analytical, problem-solving, relationship-building, time-management, and multitasking skills.
- Strong technical writing and ability to produce systems documentation, process flows, data flows, and entity relationship diagrams using UML tools such as Visio.
Hours and work arrangements
- Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Summer Friday hours are reduced by one hour from the first weekend in June through Labour Day.
- Occasional overtime may be available and required during peak periods.
- Vacation may be restricted according to operational requirements, with reasonable advance notice.
Credential verification
- Candidates must provide verification of degrees, credentials, or equivalencies from accredited institutions or international equivalents at interview.
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