Business Systems Analyst
Role Overview
Reports to the Information Technology Manager and supports systems maintenance and operations for the School of Continuing Studies.
The School includes the English Language Institute and Continuing Professional Education, serving students and professionals.
Key Skills for This Role
Full Job Posting
Role purpose
Reports to the Information Technology Manager and supports systems maintenance and operations for the School of Continuing Studies.
The School includes the English Language Institute and Continuing Professional Education, serving students and professionals.
Responsibilities
- Maintain and operate systems and provide customer service for systems processes and information needs across the School.
- Set up and maintain systems according to academic timetables.
- Support student application, course registration, fee collection, recruitment, teaching, and learning processes.
- Respond to requests for business information, systems issue resolution, systems guidance, and related queries.
- Contribute to systems improvement discussions and enhancement project proposals.
- Support business process changes in systems to improve teaching, learning, and operational effectiveness.
Education and experience
- Relevant university degree in computer science, information technology, software engineering, or equivalent; alternatively, four recent years at York University performing the same or similar tasks, in addition to the experience requirements.
- Two years maintaining and supporting enterprise IT systems, including one year as a systems analyst.
- Experience supporting enterprise applications, documenting processes, and creating process flows.
- Experience with unit, functional, and regression testing and UAT support.
- Experience using project and resource management tools such as MS Project and Wrike.
Technical skills
- Experience with APIs and related technologies; knowledge of SQL, HTML, CSS, XML, JavaScript, PHP, and Java.
- Experience with Moodle, Salesforce or Dynamics 365, and a student information system such as Destiny One.
- Experience creating process, data flow, and entity relationship diagrams using a UML tool such as Visio.
- Demonstrated ability to liaise between business and IT in systems development and support.
- Strong communication, analytical, problem-solving, relationship-building, time-management, technical writing, and multitasking skills.
Schedule and work conditions
- Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; summer Friday hours are reduced by one hour from the first weekend in June to Labour Day weekend.
- Occasional overtime may be available and required during peak periods.
- Vacation may be restricted according to operational requirements, with reasonable advance notice.
Application note
- Degree, credentials, or equivalencies must be verified at interview.
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